Frequently Asked Questions

Everything you need to know about your skin-barrier health and BYOMA orders.

What makes BYOMA products unique?

Our formulas are specifically designed to strengthen and repair your skin barrier using our unique Tri-Ceramide Complex. All products are dermatologist-tested, soap-free, non-comedogenic, and alcohol-free.

Are BYOMA products vegan and cruelty-free?

Yes, we are 100% vegan and cruelty-free. We do not test our products or ingredients on animals, and we do not sell in countries where animal testing is required by law.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for unused and unopened products. If you are unsatisfied with your purchase, please contact our support team to initiate a return request.

How can I recycle my BYOMA packaging?

Our bottles are made from fully recyclable mono-material plastic. Simply remove the pump, rinse the bottle, and place it in your household recycling bin.

Are the products safe for sensitive skin?

Absolutely. Our products are formulated to be gentle and effective for all skin types, specifically focusing on soothing sensitive skin by reinforcing the natural moisture barrier.